How to Claim

We’ll guide you through the claim procedure.

This guide will ask you a concern and based upon your answer reveal you another concern or result.

Before you begin, inspect if you’re qualified for JobSeeker Payment.

2: Do you have a Payment claim in development?

3: You can track your claim for JobSeeker Payment

You might require to supply supporting files to advance your claim.

We’ll let you understand the result of your claim. We’ll send out a message to your myGov Inbox.

If you do not get electronic letters, we’ll send you a letter in the mail.

If you think we’ve made an error you can ask us to examine our decision.

We can help if you remain in monetary challenge or need unique assistance while we process your claim.

4: Are you declaring JobSeeker Payment for yourself?

5: Do you have a Nominee arrangement in location?

To claim on somebody else’s behalf you should be authorised.

The individual you’re declaring for should nominate you to be their Centrelink Correspondence Nominee.

6: Adding a Nominee arrangement

You need to have an arrangement in place to declare on someone else’s behalf.

The individual you’re claiming for will require to begin the process. Check out how to include a Candidate plan utilizing your online account.

7: Do you want to claim online?

The most convenient method is to declare online.

8: You can declare over the phone

If you can’t declare online, call us on the Centrelink Employment Services line.

You do not need to go to a service centre to make a claim. If you’re feeling unhealthy, employment or need to separate yourself in the house, please do not visit our service centres.

9: Do you have a myGov account?

10: Do you have a Centrelink Customer Reference Number (CRN)?

11: Create a myGov account and link Centrelink to claim

To declare a payment you require a myGov account connected to Centrelink. If you do not have a myGov account, it’s easy to develop one.

To connect Centrelink you’ll require your Centrelink Customer Reference Number (CRN).

Go to myGov

12: Link Centrelink with your CRN and make your claim

To claim a payment you require Centrelink connected to your myGov account. If you have a CRN you can link Centrelink to your myGov account.

Follow these actions to connect to Centrelink and employment make a claim.

1. In myGov, choose View and link services.
2. Under Link a service find Centrelink and choose Link.
3. Select I have a CRN and follow the prompts to link Centrelink to your myGov account.
4. Select Centrelink from your connected services.
5. Select Make a claim or view declare status, then Make a claim.
6. Under Job Seekers choose Begin.
7. Select Obtain JobSeeker Payment then follow the prompts to finish your claim.

13: Create a myGov account and show who you are to link to Centrelink

To claim a payment you require a Centrelink online account linked to myGov. If you don’t have a myGov account, it’s simple to develop one.

Follow these steps.

1. Go to myGov and select Create an account.
2. Read the Regards to use. If you consent to the terms, choose I agree.
3. Enter your email address, then confirm this address using a code we email to you. Your myGov account should use an unique email address. You can’t use the same e-mail for another myGov account.
4. Enter your mobile number, if you have one. If you get in a number you’ll get a code sent out to it each time you check in to your myGov account.
5. Create a password and 3 secret concerns and go into responses.
6. You have actually developed your myGov account, select Continue to myGov.

After you show who you are through myGov by going into some details about you, you’ll get a CRN. We’ll examine if you currently have a CRN or develop one and link Centrelink to your myGov account.

14: Prove who you are to connect Centrelink

1. In myGov, choose Continue from the Government assistance for Coronavirus alert.
2. Select I require a CRN.
3. Follow the triggers to enter your identity details.
4. Enter information from your Medicare card.
5. Enter some personal details and we’ll inspect them versus our records.
6. We’ll link Centrelink to your myGov account and you’ll then have a Centrelink online account.
7. You’ll require identity information from among these documents: – present Australian passport
– Australian birth certificate
– Australian citizenship certificate
– Australian visa.

You’ll likewise need identity information from one of these files:

– Australian driver licence
– ImmiCard released by the Department of Home Affairs
– Australian Citizenship by Descent Certificate.

You can now start your claim for a payment. Before you can submit your claim, you’ll require to go to a service centre to finish our identity requirements. You’ll require to provide us an appropriate picture identity document in addition to any other files we may ask for.

If you can’t prove who you are online to get a CRN, call us on the Centrelink Employment Services Line.

15: How to declare after you produce your myGov account and link to Centrelink

16: Is your myGov account connected to Centrelink?

You need to link your myGov account to Centrelink to make your claim.

17: Do you have a Centrelink Customer Reference Number (CRN)?

If you do not have one or can’t remember your Centrelink Customer Reference Number (CRN), select No.

18: Check in to myGov and prove who you are to link Centrelink

To declare a payment online, you’ll need to do both the following:

– link your Centrelink online account to myGov
– prove your identity to Centrelink.

You can do both of these with a strong Digital Identity.

myGovID is currently the only Digital Identity supplier that provides the strong level Digital Identity required for Centrelink.

Download and use the myGovID app to get a strong level Digital Identity. You’ll require to enter your personal details, details from your identity files and verify your image.

Find out how to establish the myGovID app on the myGovID website.

Once you have a strong level Digital Identity, follow these steps to connect Centrelink and prove your identity.

1. Check in to myGov.
2. Select View and link services, then choose Centrelink.
3. Give your authorization to share your details with Centrelink.
4. Select No to Do you have or understand your CRN?
5. Select Begin in the Digital Identity (Recommended) box.
6. Connect your Digital Identity to myGov.
7. Enter other information about you.

If you can’t show your identity online, employment call us on the Centrelink Employment Services line.

19: How to claim after linking Centrelink to your myGov

Once your Centrelink online account is connected to myGov, you can use online.

1. Sign in to myGov.
2. Select Make a claim or view claim status, employment then Make a claim.
3. Under Job Seekers choose Get going.
4. Select Look For JobSeeker Payment then follow the triggers to complete your claim.

20: Sign in to myGov and make a claim in Centrelink

If your Centrelink online account is connected to myGov, employment you can apply online.

To do this:

1. Check in to myGov.
2. Select Make a claim or view claim status, then Make a claim.
3. Under Job Seekers choose Get going.
4. Select Request JobSeeker Payment and follow the triggers to complete your claim.

We’ll tell you if you need to do anything else to finish your claim. We might ask you submit supporting files to send your claim.

You can finish these actions up to 13 weeks before your scenarios change. You can then submit your claim 14 days before your scenarios change. We’ll call you to remind you to do this.

21: Check in to myGov and link to Centrelink with your CRN to claim

To claim a payment you require a Centrelink online account connected to myGov. When you have a CRN we can develop a Centrelink online account for you and link it to your myGov.

Follow these actions:

1. Check in to myGov.
2. Select View and link services, then select Centrelink.
3. Select I have a CRN and follow the prompts to connect Centrelink to your myGov account.
4. Select Centrelink from your linked services.
5. Select Make a claim or view claim status, then Make a claim.
6. Under Job Seekers select Get going.
7. Select Obtain JobSeeker Payment and follow the prompts to complete your claim.

We’ll tell you if you need to do anything else to finish your claim. We may ask you for supporting files to send your claim.

22: After you claim by phone

We’ll contact you if we need more details.

We’ll send you a letter to let you know your claim outcome. If your claim is effective, we’ll let you understand:

– when you’ll get your first payment
– how much you’ll get.

23: After you declare online

After you submit your claim online, you’ll get a receipt informing you:

– the ID number of your claim
– the date we estimate your claim will be total.

If your Centrelink online account is linked to myGov, check in now to track your claim online.

Check in to myGov

You can also utilize the Express Plus Centrelink mobile app.

If you don’t concur with our decision call us on the Centrelink Employment Services line. If you still do not concur, you can ask us to review our choice.

To do your organization with us, produce a myGov account and link it to Centrelink.

You need to prove your identity before you declare a payment or service.

When you claim a payment or service, we’ll ask you for some documents to support your claim.

If you or your partner stop work, or modification from complete time to casual work we’ll need an Employment Separation Certificate from you in some situations.

You can ask somebody to act for you with Medicare, Centrelink, aged care or Child Support. You can authorise them to speak to us, update your information and get payments for you.