How to Claim

We’ll direct you through the claim process.

This guide will ask you a question and based on your answer show you another question or outcome.

Before you begin, check if you’re eligible for JobSeeker Payment.

2: Do you have a JobSeeker Payment claim in development?

3: You can track your claim for JobSeeker Payment

You might need to provide supporting files to progress your claim.

We’ll let you know the result of your claim. We’ll send a message to your myGov Inbox.

If you don’t get electronic letters, we’ll send you a letter in the mail.

If you believe we have actually slipped up you can ask us to review our choice.

We can help if you’re in monetary challenge or require unique help while we process your claim.

4: Are you claiming JobSeeker Payment for employment yourself?

5: Do you have a Candidate arrangement in location?

To declare on someone else’s behalf you need to be authorised.

The person you’re declaring for must nominate you to be their Centrelink Correspondence Nominee.

6: Adding a Nominee plan

You need to have a plan in location to claim on somebody else’s behalf.

The individual you’re claiming for will to start the procedure. Check out how to include a Nominee arrangement using your online account.

7: Do you wish to claim online?

The most convenient method is to declare online.

8: You can claim over the phone

If you can’t claim online, call us on the Centrelink Employment Services line.

You do not require to go to a service centre to make a claim. If you’re feeling unhealthy, or require to isolate yourself at home, please do not visit our service centres.

9: Do you have a myGov account?

10: Do you have a Centrelink Customer Reference Number (CRN)?

11: Create a myGov account and link Centrelink to declare

To claim a payment you need a myGov account connected to Centrelink. If you don’t have a myGov account, it’s easy to develop one.

To connect Centrelink you’ll require your Centrelink Customer Reference Number (CRN).

Go to myGov

12: Link Centrelink with your CRN and employment make your claim

To claim a payment you require Centrelink linked to your myGov account. If you have a CRN you can connect Centrelink to your myGov account.

Follow these steps to connect to Centrelink and make a claim.

1. In myGov, choose View and link services.
2. Under Link a service discover Centrelink and choose Link.
3. Select I have a CRN and follow the triggers to link Centrelink to your myGov account.
4. Select Centrelink from your linked services.
5. Select Make a claim or view declare status, then Make a claim.
6. Under Job Seekers select Get Started.
7. Select Look For JobSeeker Payment then follow the prompts to complete your claim.

13: Create a myGov account and prove who you are to link to Centrelink

To claim a payment you need a Centrelink online account connected to myGov. If you do not have a myGov account, it’s easy to create one.

Follow these actions.

1. Go to myGov and choose Create an account.
2. Read the Terms of use. If you accept the terms, select I concur.
3. Enter your e-mail address, then verify this address using a code we email to you. Your myGov account need to use a distinct e-mail address. You can’t use the very same e-mail for another myGov account.
4. Enter your mobile number, if you have one. If you enter a number you’ll get a code sent out to it each time you sign in to your myGov account.
5. Create a password and 3 secret concerns and go into responses.
6. You have actually produced your myGov account, choose Continue to myGov.

After you show who you are through myGov by entering some information about you, you’ll get a CRN. We’ll examine if you currently have a CRN or produce one and link Centrelink to your myGov account.

14: Prove who you are to connect Centrelink

1. In myGov, select Continue from the Government support for Coronavirus alert.
2. Select I need a CRN.
3. Follow the prompts to enter your identity details.
4. Enter info from your Medicare card.
5. Enter some personal details and we’ll examine them against our records.
6. We’ll link Centrelink to your myGov account and you’ll then have a Centrelink online account.
7. You’ll require identity information from one of these documents: – current Australian passport
– Australian birth certificate
– Australian citizenship certificate
– Australian visa.

You’ll likewise require identity information from among these documents:

– Australian chauffeur licence
– ImmiCard released by the Department of Home Affairs
– Australian Citizenship by Descent Certificate.

You can now start your claim for a payment. Before you can send your claim, you’ll require to go to a service centre to complete our identity requirements. You’ll need to offer us an acceptable picture identity document along with any other files we might request for.

If you can’t prove who you are online to get a CRN, call us on the Centrelink Employment Services Line.

15: How to claim after you develop your myGov account and link to Centrelink

16: Is your myGov account connected to Centrelink?

You need to link your myGov account to Centrelink to make your claim.

17: Do you have a Centrelink Customer Reference Number (CRN)?

If you don’t have one or can’t remember your Centrelink Customer Reference Number (CRN), choose No.

18: employment Check in to myGov and prove who you are to connect Centrelink

To claim a payment online, you’ll require to do both the following:

– link your Centrelink online account to myGov
– prove your identity to Centrelink.

You can do both of these with a strong Digital Identity.

myGovID is presently the only Digital Identity company that offers the strong level Digital Identity required for Centrelink.

Download and employment utilize the myGovID app to get a strong level Digital Identity. You’ll require to enter your individual details, details from your identity files and verify your picture.

Learn how to set up the myGovID app on the myGovID website.

Once you have a strong level Digital Identity, follow these actions to connect Centrelink and prove your identity.

1. Sign in to myGov.
2. Select View and link services, then select Centrelink.
3. Give your grant share your information with Centrelink.
4. Select No to Do you have or employment know your CRN?
5. Select Get begun in the Digital Identity (Recommended) box.
6. Connect your Digital Identity to myGov.
7. Enter other information about you.

If you can’t prove your identity online, call us on the Centrelink Employment Services line.

19: How to claim after connecting Centrelink to your myGov

Once your Centrelink online account is linked to myGov, employment you can use online.

1. Check in to myGov.
2. Select Make a claim or view claim status, then Make a claim.
3. Under Job Seekers choose Start.
4. Select Make An Application For JobSeeker Payment then follow the prompts to complete your claim.

20: Check in to myGov and make a claim in Centrelink

If your Centrelink online account is linked to myGov, you can apply online.

To do this:

1. Check in to myGov.
2. Select Make a claim or view claim status, then Make a claim.
3. Under Job Seekers select Begin.
4. Select Apply for JobSeeker Payment and follow the prompts to finish your claim.

We’ll inform you if you require to do anything else to complete your claim. We may ask you submit supporting documents to send your claim.

You can finish these actions up to 13 weeks before your circumstances change. You can then submit your claim 14 days before your scenarios alter. We’ll call you to advise you to do this.

21: Check in to myGov and link to Centrelink with your CRN to claim

To declare a payment you require a Centrelink online account connected to myGov. When you have a CRN we can develop a Centrelink online represent you and connect it to your myGov.

Follow these steps:

1. Check in to myGov.
2. Select View and link services, then choose Centrelink.
3. Select I have a CRN and follow the triggers to link Centrelink to your myGov account.
4. Select Centrelink from your linked services.
5. Select Make a claim or employment view claim status, then Make a claim.
6. Under Job Seekers choose Get going.
7. Select Make An Application For JobSeeker Payment and follow the triggers to complete your claim.

We’ll inform you if you require to do anything else to complete your claim. We might ask you for supporting files to send your claim.

22: After you declare by phone

We’ll contact you if we require more details.

We’ll send you a letter to let you understand your claim outcome. If your claim achieves success, we’ll let you understand:

– when you’ll get your first payment
– how much you’ll get.

23: After you declare online

After you send your claim online, you’ll get an invoice telling you:

– the ID variety of your claim
– the date we estimate your claim will be total.

If your Centrelink online account is connected to myGov, check in now to track your claim online.

Sign in to myGov

You can also use the Express Plus Centrelink mobile app.

If you don’t agree with our decision call us on the Centrelink Employment Services line. If you still do not concur, you can ask us to evaluate our choice.

To do your service with us, develop a myGov account and link it to Centrelink.

You need to show your identity before you claim a payment or service.

When you declare a payment or service, we’ll ask you for some documents to support your claim.

If you or your partner stop work, or change from full-time to casual work we’ll require an Employment Separation Certificate from you in some scenarios.

You can ask someone to act for you with Medicare, Centrelink, aged care or Child Support. You can authorise them to talk to us, update your details and get payments for you.